- General Provisions & Merchant Details
These Terms of Service (“Terms”) govern the order, sale, and delivery of cookie cutter products (“Products”) purchased through the website www.cookicutter.com (“Website”).
The Website is operated by:
Brand Name: Cookicutter
Company: SSP Konsumgüter TRADE & CONSULT GmbH
Address: Philipp-Reis-Str. 15 B3/B4, 63128, Dietzenbach
Phone: +4917620374072
Email: cutter@cookicutter.com
By accessing this Website or placing an order, you agree to be bound by these Terms.
- Orders & Shipping
All Product orders are processed and dispatched from our facility in Germany. We partner with established carrier services, including priority options from DHL, FedEx, and UPS, to fulfill orders across European destinations.
Order Processing Time: Orders are processed and dispatched within 1 to 3 working days following order confirmation.
Estimated Delivery Time: Estimated transit time is between 5 and 7 working days from the date of dispatch.
Order Tracking: Automated dispatch notifications and tracking updates will be sent to the email address provided at checkout at key milestones (including order dispatch, carrier intake, and local delivery status).
Delayed or Transit-Impacted Shipments: If a shipment exceeds standard transit timeframes, we will initiate an official inquiry with the respective carrier. Following the outcome of the carrier review, we will arrange either a full refund or a replacement shipment as appropriate.
- Transfer of Risk & Ownership
In compliance with European Union consumer protection laws, the risk of loss or damage to the Products passes to the consumer only when the consumer—or a third party designated by the consumer (other than the carrier)—takes physical possession of the goods. Risk does not transfer upon handover to the courier. Title to the Products transfers upon completed delivery. - Statutory Right of Withdrawal (14-Day Return Policy)
As a consumer residing within the European Union or the European Economic Area, you have a statutory right to withdraw from this contract within 14 days without giving any reason.
Withdrawal Period: The withdrawal period expires 14 days from the day on which you, or a designated third party (other than the carrier), acquire physical possession of the last item of your order.
Exercising Your Right: To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to cutter@cookicutter.com prior to the expiry of the 14-day period.
- Damaged, Defective, or Faulty Items
We aim to ensure all Products meet high quality standards upon dispatch. If you receive an item that is damaged, defective, or incorrect:
Notification: Please contact our customer support team via email at cutter@cookicutter.com within a reasonable timeframe after discovering the issue.
Evidence Required: You are required to provide clear photographic evidence demonstrating the damage or defect, along with your order details.
Resolution: Upon verification of the submitted photos, we will process a full refund or send a replacement item. Physical return of the damaged item is not required unless explicitly requested.
- Prices & Payment
All prices displayed on the Website are listed in Euros (€) and include applicable statutory Value Added Tax (VAT), unless stated otherwise. Shipping costs are calculated and clearly displayed during the checkout process prior to order confirmation.
Payment must be completed in full at the time of placing an order using the available payment methods offered on our checkout page.
- Limitation of Liability
We endeavor to ensure that all information, product descriptions, and pricing displayed on the Website are accurate and up to date.
Nothing in these Terms excludes or limits our statutory liability for:
Intentional misconduct or gross negligence;
Injury to life, body, or health resulting from a breach of duty;
Claims under mandatory statutory product liability laws.
For slight negligence, liability is limited strictly to breaches of essential contractual obligations (cardinal duties), and damages are capped at foreseeable losses typical for the contract type.
- Data Protection & Privacy
We process personal data provided during the ordering process strictly in accordance with the European Union General Data Protection Regulation (GDPR / Regulation (EU) 2016/679) and applicable German data protection laws. For full details on how personal information is collected, stored, and processed, please refer to our Privacy Policy. - Governing Law & Dispute Resolution
Applicable Law: These Terms and any contracts entered into through the Website are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitualresidence.