- Ordering & Payment
Which payment methods are accepted on your website?
We accept a variety of payment methods for your convenience. You can complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets, such as Apple Pay and Google Pay, as well as other standard electronic wallet services available at checkout.
Is payment processing secure?
We implement standard commercial encryption protocols and industry-aligned security measures during the checkout process to safeguard your payment details.
- Shipping & Delivery
Where do orders ship from, and which countries do you serve?
All orders are processed and dispatched directly from our facility in Germany. We deliver to customers located across Europe.
What are the standard handling and transit times?
Order Processing Time: 1 to 3 business days.
Estimated Transit Time: 5 to 7 business days following dispatch.
How can I track my shipment?
We partner with reliable postal and express courier services, including priority networks such as DHL, FedEx, and UPS. Automated shipping notifications will be sent to the email address provided at checkout at key transit milestones (including dispatch confirmation, arrival at sorting hubs, and local delivery status).
What happens if my delivery is delayed?
If your shipment exceeds the standard delivery timeframe, please contact our customer support team. We will initiate a standard investigation with the carrier and, based on the findings, arrange either a reshipment of the item(s) or a standard refund.
- Right of Withdrawal & Returns
What is the standard return policy (Right of Withdrawal)?
In accordance with European Union consumer protection legislation, consumers residing in the EU have a legal Right of Withdrawal. You may cancel your purchase within 14 days from the date on which you (or a designated third party other than the carrier) take physical possession of the goods, without providing any specific reason.
To exercise this right, you must inform us of your decision via a clear statement submitted by email within the 14-day window.
What should I do if an item arrives damaged or defective?
If you receive an item that is damaged or incorrect upon delivery, please notify our customer support team via email.
To resolve the issue efficiently, please provide clear photographic evidence of the affected item along with your order details.
Physical return of damaged or defective items is generally not required once verified via photographic documentation.
Upon verification, we will process a replacement or issue a refund for the affected product.
- Contact Information & Merchant Details
If you have questions regarding an existing order, shipping, or returns, please reach out to our customer support team:
Company: SSP Konsumgüter TRADE & CONSULT GmbH
Address: Philipp-Reis-Str. 15 B3/B4, 63128, Dietzenbach
Phone: +4917620374072
Email: cutter@cookicutter.com