This Shipping Policy applies to all orders placed through the website www.cookicutter.com, operated under the brand Cookicutter.
By placing an order on this website, you agree to the terms outlined below.
- Scope of Delivery
We ship exclusively to countries within Europe. All orders are fulfilled and dispatched directly from our facility located in Germany.
Dispatch Location: Philipp-Reis-Str. 15 B3/B4, 63128, Dietzenbach
- Processing and Shipping Times
Order Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays in Germany) following payment verification.
Estimated Delivery Time: Once dispatched, standard delivery within Europe typically takes between 5 to 7 business days.
Please note that delivery timeframes are estimates provided by carrier partners and are not strictly legally binding guarantees. Processing times may be subject to minor delays during peak seasonal periods.
- Shipping Partners and Tracking
To maintain delivery accuracy, we partner with premium international logistics providers, including DHL, FedEx, and UPS Priority.
Logistics Notifications: Automatic status updates and tracking details will be sent to the email address provided during checkout at key stages, including:
Order dispatch from our warehouse
Arrival at key distribution hubs
Local delivery dispatch
Customers are responsible for providing an accurate and complete delivery address at checkout.
- Shipping Rates and Customs Duties
Shipping Fees: Applicable delivery charges are calculated and clearly displayed at checkout prior to final payment authorization.
- Order Delays and Lost Shipments
In the event that a shipment exceeds the standard delivery window:
Investigation Procedure: Please contact our customer support team at cutter@cookicutter.com. We will initiate a formal investigation with the respective logistics carrier (DHL, FedEx, or UPS).
Resolution: Carrier investigations may require standard processing periods. Upon official verification from the carrier regarding lost or severely delayed packages, we will, depending on the specific circumstances, arrange either a replacement shipment or a full refund for the affected order.
- Transfer of Risk and Consumer Rights
For legal consumers within the European Union, the risk of loss or damage to goods passes to the buyer upon physical receipt of the package by the consumer or a third party nominated by the consumer (in accordance with § 446 of the German Civil Code – BGB).
Customers are advised to inspect incoming packages upon receipt and report any visible transit damage to the carrier and our support team promptly.
- Company Details and Contact Information
For any questions regarding your delivery, please contact our support department:
Company: SSP Konsumgüter TRADE & CONSULT GmbH
Address: Philipp-Reis-Str. 15 B3/B4, 63128, Dietzenbach
Phone: +4917620374072
Email: cutter@cookicutter.com